- Effective Date: July 2025
- Website: hersilknighty.pk
- Business Name: Her Silk Nighty
- Support Email: support@hersilknighty.com
- WhatsApp Support: 0320-0282855
Refund & Exchange Policy
At Her Silk Nighty, we want every customer to feel confident and satisfied with their purchase. If something isn’t right, whether it’s a sizing issue, product damage, or simply not what you expected, we’re here to make it right. Our return and exchange policy is simple, fair, and customer-first.
Refund & Exchange Eligibility
You may request a refund or exchange under the following conditions:
- You received a defective, damaged, or wrong product
- You’re unsatisfied with the product due to quality or fitting issues
- The product is unused, unwashed, and in original condition with tags/packaging
- You contact us within 3 days of receiving the order
What We Offer
- Exchange for a different size or product
- Full refund if the product was defective or significantly different from what was described
- Partial refund or store credit in some special cases (upon review)
- Free exchange shipping if the error is from our side
What’s Not Eligible
- Products returned after 3 days
- Used, washed, or damaged items (unless received that way)
- Custom-size orders (unless defective)
- Products bought during sales or clearance (unless damaged)
How to Request a Refund or Exchange
Please contact us through one of the following within 3 days of receiving your order: Include your:
- Order number
- Reason for return or exchange
- Photos of the product (if damaged, defective, or mismatched)
Who Pays for Return Shipping?
- If it’s our mistake (defective, wrong item), we cover all costs
- If the reason is customer preference (size not fitting, changed mind), the customer bears the return shipping
Processing Timeline
- Refunds are processed within 3–5 working days after receiving and inspecting the returned item
- Exchanges are shipped within 2–4 working days after confirmation
- Refunds will be issued via bank transfer or easypaisa/jazzcash
We’re Here to Help
We want your silk nightwear experience to be beautiful from start to finish. If you’re ever unsure or dissatisfied, reach out — we’ll always try to sort it out in your favor.